Terms &
Conditions.

FYLLR (ABN 46 160 848 794) is a marketplace connecting clients with beauty salons and studios ("Partner Salons") across Melbourne, allowing clients to browse and book last-minute and same-day beauty service openings. FYLLR is a booking platform; the services themselves are provided by the Partner Salon, not by FYLLR. FYLLR is not a beauty service provider and makes no representations about the outcome of any treatment.

All bookings are paid for and secured through FYLLR at the time of booking via our payment processor (Stripe). Prices displayed are set by the Partner Salon and may include a last-minute discount where the Partner Salon has chosen to offer one. Displayed prices are final at the time of booking unless the Partner Salon notifies FYLLR of a genuine listing error prior to your appointment, in which case FYLLR will contact you before proceeding.

Some openings may be listed with a discount at the Partner Salon’s discretion. Discounts apply only to the specific opening as listed and are not transferable, stackable with other offers, or valid outside the original appointment time. FYLLR does not guarantee that discounted openings will be available at any given time.

Bookings made through FYLLR are made on a final-sale basis due to the last-minute nature of the openings offered. FYLLR does not offer refunds or credits for change-of-mind cancellations or no-shows once a booking is confirmed and paid. We recommend clients only book appointments they are confident they can attend.

This clause does not affect, and nothing in these Terms excludes, restricts, or modifies, any guarantee, right, or remedy available to you under the Australian Consumer Law that cannot lawfully be excluded, including your right to a remedy where a service is not provided, or is provided with a serious fault. If a Partner Salon is unable to honour a confirmed booking (e.g. due to a salon-side cancellation, closure, or failure to provide the service), FYLLR will provide a full refund or rebooking assistance.

The Partner Salon is solely responsible for the quality, safety, and delivery of the beauty service booked, including compliance with any applicable health, safety, and licensing requirements for their industry. FYLLR does not vet, inspect, or guarantee the qualifications of any Partner Salon beyond standard onboarding checks, and is not liable for the outcome, safety, or quality of any treatment performed. Any complaint regarding a service should be raised directly with the Partner Salon in the first instance; FYLLR may assist in mediating disputes at its discretion but is not obligated to do so.

Clients agree to arrive on time for bookings and to treat Partner Salon staff and premises respectfully. FYLLR reserves the right to suspend or terminate accounts that habitually no-show, misuse the platform, engage in fraudulent activity, or behave abusively toward Partner Salons, at FYLLR’s sole discretion and without prior notice where conduct is serious.

By joining the FYLLR waitlist or creating an account, you consent to receive marketing communications from FYLLR via email (and SMS, where separately opted in), which you may unsubscribe from at any time. You are responsible for maintaining the accuracy of the information on your account and for any activity that occurs under your login.

The FYLLR name, logo, platform, and all associated content (excluding Partner Salon-supplied content such as photos or service descriptions) are the property of FYLLR and may not be copied, reproduced, or used without written permission. Partner Salons retain ownership of content they upload but grant FYLLR a licence to display it on the platform for the purpose of operating the marketplace.

FYLLR provides the platform on an "as is" and "as available" basis. To the extent permitted by law, FYLLR makes no warranty that the platform will be uninterrupted, error-free, or that any specific opening will remain available at the time of viewing. FYLLR does not guarantee the accuracy of Partner Salon-supplied information (pricing, availability, treatment descriptions) and is not liable for discrepancies between listed and actual service delivery.

To the maximum extent permitted by law, and subject to any consumer guarantees under the Australian Consumer Law that cannot be excluded, FYLLR’s total liability arising out of or in connection with these Terms or your use of the platform is limited to the value of the specific booking giving rise to the claim. FYLLR is not liable for indirect, consequential, or incidental loss (including loss of profits, data, or opportunity) arising from use of the platform or from Partner Salon services.

You agree to indemnify FYLLR against any claims, losses, or damages arising from your breach of these Terms, your misuse of the platform, or your conduct at a Partner Salon premises, except to the extent caused by FYLLR’s own negligence or breach of these Terms.

These Terms are governed by the laws of Victoria, Australia. Any dispute arising from these Terms or use of the platform will first be attempted to be resolved informally by contacting FYLLR directly. If unresolved, disputes are subject to the exclusive jurisdiction of the courts of Victoria, Australia, except where mandatory consumer protection law provides otherwise.

FYLLR may update these Terms from time to time. Material changes will be notified via email to registered users where practicable. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

If any provision of these Terms is found to be invalid or unenforceable (including under the ACL’s unfair contract terms provisions), that provision will be severed and the remainder of the Terms will continue in full force and effect.