FYLLR Platform
Please read carefullyBy accessing or using the FYLLR platform, you agree to these Terms & Conditions in full. If you do not agree, do not use FYLLR.
FYLLR is a technology-enabled marketplace platform operated by Cara Latham (ABN: 46 160 848 794), trading as FYLLR, that connects clients seeking last-minute beauty and wellness appointments with independent beauty and wellness service providers ("Partners") in Melbourne, Victoria.
FYLLR provides the technology platform, discovery tools, and booking infrastructure. FYLLR does not itself provide any beauty, wellness, grooming, or related services. All services listed and delivered through the platform are provided solely and exclusively by the Partners, who are independent third-party businesses and sole traders operating independently of FYLLR.
In these Terms & Conditions:
You must be at least 18 years of age to register and use FYLLR. By creating an account, you represent and warrant that you are 18 or older. FYLLR does not knowingly collect information from individuals under 18.
Clients must be natural persons accessing the Platform for personal use. Bookings may not be made on behalf of another person without their knowledge and consent.
Partners must hold all licences, registrations, permits, and qualifications required by applicable law to offer the services they list on the Platform, including any requirements under Victoria's Business Licensing Authority Act 1998 or applicable health and hygiene regulations. By registering as a Partner, you represent and warrant that you hold and will maintain all such authorisations throughout your use of the Platform.
You must provide accurate, current, and complete information when registering. You agree to update your account information promptly if anything changes.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify FYLLR immediately at info@fyllr.app if you suspect any unauthorised access to your account.
Clients may hold one account. Partners may hold one Partner account per registered business entity. Creating duplicate or fraudulent accounts is prohibited.
By registering, you confirm you have read, understood, and agreed to these Terms & Conditions and our Privacy Policy. Your acceptance is recorded along with a timestamp and the IP address from which you registered, and is stored against your account.
ImportantFYLLR is a technology marketplace platform only. We do not employ, supervise, direct, or control Partners, their staff, or the services they provide. All beauty and wellness services are provided solely by Partners, who are independent third-party service providers.
FYLLR is not a beauty or wellness service provider. The availability of a Partner on the Platform does not constitute a recommendation, endorsement, or guarantee of that Partner's services, qualifications, suitability, or professionalism by FYLLR.
Nothing in these terms creates any employment, agency, partnership, joint venture, or franchise relationship between FYLLR and any Partner. Partners are independent contractors who set their own prices, hours, availability, and service standards.
FYLLR makes no representation, guarantee, or warranty as to the quality, safety, accuracy, fitness for purpose, or outcome of any service listed or delivered by a Partner. All services are booked and received at the Client's own discretion and risk.
When a Client makes a Booking, the contract for the provision of services is formed directly between the Client and the Partner. FYLLR is not a party to that contract.
Clients may use FYLLR at no charge. FYLLR does not charge Clients booking fees, service fees, or commissions.
Clients are responsible for reviewing Partner profiles, service descriptions, pricing, and reviews before making a Booking. By completing a Booking, you agree to attend the appointment at the time and location specified and to pay the Partner's stated price directly to the Partner.
Payment for Services is made directly between the Client and the Partner. FYLLR does not process, hold, or facilitate payment for individual service transactions. Partners are solely responsible for their own payment arrangements.
Clients agree to treat Partners and their staff with respect. Aggressive, abusive, threatening, or discriminatory behaviour toward Partners is grounds for immediate account suspension.
Clients must provide accurate information when making bookings, including any relevant health information requested by Partners prior to a service. Failure to disclose relevant health conditions may place you at risk and relieves FYLLR and the Partner of liability for adverse outcomes directly caused by that non-disclosure.
Partners access the Platform via a flat monthly subscription fee of $38.50 AUD per month (inc. GST), billed through Stripe. The first two months are provided free of charge as a founding benefit ("Founding Period"). After the Founding Period, billing commences automatically unless you cancel prior to the end of the second month.
Partners retain 100% of all revenue received from Clients for services delivered. FYLLR does not take commission on individual service transactions.
Partners must ensure all listings, pricing, availability, service descriptions, and images are accurate, current, and not misleading. You must not list services you are not qualified or authorised to perform. FYLLR reserves the right to remove inaccurate, misleading, or inappropriate listings at its discretion.
Partners must at all times hold valid licences, registrations, and insurance appropriate to the services they offer, including public liability insurance. FYLLR may request evidence of relevant licences or insurance at any time and may suspend or remove a Partner who cannot demonstrate compliance.
Partners are solely responsible for ensuring their services are delivered in compliance with all applicable health, hygiene, infection control, and workplace safety laws and regulations in Victoria, including those administered by the Department of Health and local council health requirements for beauty premises.
Partners represent that they and their staff will behave professionally, respectfully, and in accordance with applicable consumer protection law when dealing with Clients.
By submitting content (images, descriptions, pricing) to the Platform, you grant FYLLR a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that content solely for the purpose of operating and promoting the Platform.
Partners must maintain reasonable cancellation policies that are clearly stated in their listing. Partners who habitually cancel confirmed Bookings or engage in deceptive availability practices may have their account suspended or removed.
A Booking is confirmed when you receive written confirmation from FYLLR via the Platform or by email. Until that confirmation is received, no Booking has been made.
Clients may cancel Bookings subject to each Partner's cancellation policy as displayed on their profile. FYLLR is not responsible for and has no authority over the cancellation fees or conditions set by individual Partners.
Partners are expected to honour confirmed Bookings. In the event a Partner must cancel, they are responsible for notifying the Client as early as possible and, where appropriate, offering an alternative appointment.
Clients who repeatedly fail to attend confirmed Bookings without notice may be suspended from the Platform. Partners who repeatedly cancel or fail to honour Bookings may also be suspended or removed.
FYLLR may, at its sole discretion, attempt to facilitate communication between a Client and a Partner where a dispute arises from a Booking. FYLLR is not obligated to resolve disputes and is not a party to the service contract between the Client and Partner.
Partner subscription fees are processed by Stripe, Inc. ("Stripe"), a third-party payment processor. By providing payment details, you agree to Stripe's Terms of Service and Privacy Policy, available at stripe.com/au/legal. FYLLR does not store full payment card details.
Unless cancelled at least 24 hours before the end of a billing period, subscriptions renew automatically at the then-current rate. You authorise FYLLR to charge your nominated payment method each billing cycle.
If a payment fails, FYLLR will attempt to re-process the charge. If payment cannot be collected, access to the Platform may be suspended until outstanding fees are paid.
Subscription fees are generally non-refundable. If you believe a charge was made in error, contact us within 14 days at info@fyllr.app.
All partner subscription fees are GST-inclusive. The subscription fee is $38.50 AUD per month (inc. GST).
FYLLR may adjust subscription pricing with at least 30 days' written notice to Partners. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new pricing.
Read carefullyThis section limits FYLLR's legal responsibility. It is important and affects your rights.
FYLLR is not liable for any loss, injury, harm, allergic reaction, adverse outcome, damage, dissatisfaction, or other consequence arising from or in connection with any Service provided by a Partner, whether or not that Partner was found through the Platform.
FYLLR is not liable for the conduct, acts, omissions, negligence, fraud, misconduct, unlawful acts, or any other actions of any Partner, their employees, contractors, or agents.
FYLLR does not warrant that the Platform will be available at all times, error-free, or uninterrupted. We are not liable for any loss arising from unavailability of the Platform, technical errors, data loss, or scheduled or emergency maintenance.
FYLLR is not responsible for the accuracy, completeness, legality, or appropriateness of any content submitted by Users, including Partner listings, reviews, or images.
To the maximum extent permitted by law, FYLLR excludes all liability for indirect, special, incidental, consequential, or punitive losses or damages, including loss of revenue, profit, business, data, or goodwill, even if FYLLR has been advised of the possibility of such losses.
To the extent FYLLR is found liable to you under any theory of law, our total aggregate liability shall not exceed the amount you have paid to FYLLR in subscription fees in the three months immediately preceding the event giving rise to the claim, or $100 AUD (whichever is greater).
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded or limited. If FYLLR is in breach of a guarantee implied by the Australian Consumer Law, FYLLR's liability is limited, to the extent permitted, to resupply of the relevant service or payment of the cost of resupply.
Before booking any service, Clients should consider their own health circumstances, including known allergies, skin sensitivities, medical conditions, pregnancy, or any other factor that may affect suitability for a service. It is your responsibility to disclose relevant health information to the Partner prior to your appointment.
Nothing on the FYLLR Platform constitutes medical, dermatological, or health advice. If you have concerns about whether a particular service is safe for you, you should consult a qualified medical professional before proceeding.
In the event of a medical emergency during or following a service, Clients and Partners should call 000 immediately. FYLLR accepts no responsibility for medical emergencies or their outcomes.
Partners are solely responsible for conducting appropriate pre-service consultations, performing patch tests where recommended, and adhering to all relevant health, hygiene, and safety standards. Failure to do so is the sole liability of the Partner.
All Users agree not to:
FYLLR reserves the right to investigate and take appropriate action in respect of any breach of this section, including suspending or terminating accounts, removing content, and referring conduct to relevant authorities.
The FYLLR name, logo, wordmark, brand, platform design, software, database, and all other materials on the Platform are the intellectual property of FYLLR and are protected by Australian and international intellectual property laws. You may not reproduce, modify, distribute, or use any FYLLR intellectual property without our prior written consent.
By submitting Content to the Platform, you grant FYLLR a non-exclusive, royalty-free, sublicensable, worldwide licence to use, display, reproduce, modify (for formatting purposes), and distribute that Content for the purpose of operating and promoting the Platform. You retain ownership of your Content.
Partners confirm that all images, descriptions, and other content submitted to the Platform are owned by them or they have the right to use them, and that such content does not infringe any third-party intellectual property rights.
Disputes arising between Clients and Partners regarding the quality, delivery, cancellation, or payment for Services are matters between those parties and are not the responsibility of FYLLR. You release FYLLR from all claims, demands, damages, and liabilities arising from such disputes.
If you have a dispute with FYLLR, please contact us in the first instance at info@fyllr.app. We will endeavour to resolve disputes informally. If we are unable to resolve a dispute within 30 days, either party may refer the matter to mediation in accordance with the Resolution Institute's mediation rules.
These Terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria.
You may close your account and terminate these Terms at any time by contacting us at info@fyllr.app. Partners should cancel their subscription via the billing portal before closing their account to avoid further charges.
FYLLR may suspend or terminate your account immediately, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful conduct, or if we consider it necessary to protect the Platform, other Users, or FYLLR's interests.
Upon termination, your right to access the Platform ceases. Provisions of these Terms that by their nature should survive termination (including limitations of liability, intellectual property, and dispute resolution) will continue to apply.
FYLLR may update these Terms & Conditions from time to time. We will notify Users of material changes by email or by posting a notice on the Platform at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and FYLLR regarding your use of the Platform and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible, and the remaining provisions will continue in full force.
Failure by FYLLR to enforce any provision of these Terms does not constitute a waiver of that provision or FYLLR's right to enforce it at a later time.
You may not assign or transfer your account or rights under these Terms without FYLLR's prior written consent. FYLLR may assign its rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.
For questions about these Terms & Conditions, please contact:
FYLLR
Cara Latham — Sole Trader
Melbourne, Victoria, Australia
Email: info@fyllr.app
ABN: 46 160 848 794